An independent, full-service agency built on integrity. Over 10 years of local expertise across East London, Essex, and beyond.
Head Office: 303 Romford Rd, London E7 9HA, United Kingdom
Pure Estates operates in full compliance with UK property and data protection laws. Below are our key regulatory disclosures and memberships.
Pure Estates is a proud member of The Property Ombudsman (TPO), which provides an independent, fair, and impartial redress service for consumers. We are committed to upholding the highest industry standards. If you are not satisfied with our service after completing our internal complaints procedure, you may escalate your complaint directly to The Property Ombudsman for an independent review. This scheme gives you peace of mind and ensures accountability in property transactions.
📌 Redress Scheme: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk
Pure Estates is a member of Client Money Protect, an approved Client Money Protection Scheme. All client funds, including deposits, rents, and other monies held on behalf of landlords and tenants, are safeguarded in full compliance with UK regulations. This ensures that your money is protected in the unlikely event of financial default or misappropriation. Our membership number and full certificate are available upon request.
All fees charged by Pure Estates are in full compliance with the Tenant Fees Act 2019. We follow the permitted payments regime, which means that we never charge unfair or hidden fees to tenants. Permitted payments may include rent, a refundable tenancy deposit, a capped holding deposit, and fees for contract variation or early termination (where applicable). Full tenant and landlord fee transparency is available on our Fees Page. We are committed to fairness and clarity in every transaction.
In accordance with the Money Laundering Regulations 2017 (amended), Pure Estates is legally required to conduct thorough identity and financial verification checks for all clients. These checks may include proof of identity (passport or driving licence), proof of address (recent utility bill or council tax), proof of funds (bank statements or sale agreements), and, where necessary, source of wealth checks. This ensures compliance with UK counter-terrorism financing and anti-money laundering laws and protects the integrity of property transactions.
We work with trusted third-party providers to run secure AML screenings. All data is handled confidentially and solely for regulatory purposes.
Pure Estates is registered with the Information Commissioner’s Office (ICO) (Registration Number: ZB123456 – available on ICO register). We handle all personal data in strict accordance with UK GDPR and the Data Protection Act 2018. Our data protection policies guarantee that your personal information is processed lawfully, transparently, and securely. You have the right to access, correct, delete, or restrict processing of your data. For any data protection enquiries, please email info@pureestates.com.
Beyond the mandatory statements above, Pure Estates adheres to the Consumer Protection from Unfair Trading Regulations 2008, Estate Agents Act 1979, and the Housing Act 2004 (for HMO licensing where applicable). We continuously review our processes to align with legislative changes, ensuring that landlords, tenants, and buyers receive a service that is transparent, ethical, and legally robust.
If you have any questions about our regulatory compliance, or would like to view certificate copies, please ask a member of our compliance team.
📞 For compliance-related queries: info@pureestates.com or call 0208 555 2550 to speak with our regulatory team.
Last updated: 1st May 2026. Pure Estates is a trading name of PURE GROUP OF COMPANIES LTD, registered in England and Wales. Company registration number: 12345678.
